Monthly Rose · Help & Support

Monthly Rose is a clean, ad-free period and pregnancy tracker from Xiamen Yunci Digital Technology Co., Ltd. If something isn't working or you have a suggestion, write to us:

Email: jubao@iyunci.cn

Please include your iPhone model, iOS version and app version (at the bottom of Me → Settings). We'll get back to you as soon as we can.

FAQ

Can I use it without an account?
Yes. Logging, the calendar, predictions, reminders and Apple Health sync all work without signing in, and your records stay on your iPhone and in Apple Health. You only need an account to post in the Circle, subscribe to Plus, turn on cloud backup or share with a partner.

Where is my data stored?
By default only on your iPhone and in Apple Health. If you sign in and separately agree to cloud backup, your records are encrypted and stored on our servers in mainland China so you can restore them on a new phone. See the Privacy Policy.

How do I cancel my subscription?
On your iPhone, go to Settings → your name → Subscriptions, choose Monthly Rose and tap Cancel Subscription. You keep access until the end of the paid period.

How do I request a refund?
Tap "Didn't use it? Request a refund" on the subscription screen in the app, or visit https://reportaproblem.apple.com. Apple decides whether a refund is granted.

I have a new phone. How do I get my subscription back?
Sign in to the same account and tap Restore purchases on the subscription screen.

How do I export or delete my data, or delete my account?
Go to Me → Settings → Your data: Export all data, Delete account and Delete all data are there.

If you're struggling right now

If you're thinking about hurting yourself, please reach out to someone you trust or contact a local crisis line right away (in the US and Canada, call or text 988). In an emergency, call your local emergency number.

Policies

Operator: Xiamen Yunci Digital Technology Co., Ltd. (厦门云磁数字科技有限公司)
Address: Building C04, Phase III, Xiamen Software Park, Xiamen, Fujian, China